Shipping & Returns


Please contact us for further details, via our website or phone 0800 005 641.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via email of your refund once we've received and processed the returned item.

If your goods arrive damaged, we will send out a replacement for you at our earliest convenience.

Consumable items sold through the Dilworth Hearing online store cannot be returned due to hygiene reasons.


$5 shipping & handling for orders under $50.

Free shipping & handling for orders $50 and over.

Shipping within New Zealand only. No international shipping available.